Refund and Returns Policy
- Please reach out to our customer service team at contact@fempowermart.com or whatsapp number +923360520025. Our customer care team will be able to assist you with all eligible returns.
- Fempower Mart has a 7-day return policy, from the time of package arrival. We also have a 100% satisfaction guarantee and our number one goal is your satisfaction. We will do all that we can to make sure that happens within our guidelines. You are welcome to reach out to our customer service team via email contact@fempowermart.com or through our WhatsApp number +923360520025 and we will take care of you. Whether that a be a return or an exchange!
- We require all returns to be processed through our customer service team, if you do not reach out to them, and return your products without their consent, reimbursement can not be initiated.
- If a refund is approved by our team, please note that return shipping charges will be deducted from your reimbursement, unless the package was incorrectly shipped, or you received defective merchandise. We also require customers to package their returns appropriately. If products are returned and damaged in shipping, we, unfortunately, can not honor a reimbursement.
- If your product is damaged, was never delivered, or is not what you ordered please reach out to customer service within 7 business days of when the package was delivered.
- The shipping fee for the replaced product will be paid by the customer.