At Fempower Mart, we are committed to providing exceptional customer service to ensure a positive shopping experience for our valued customers. This Customer Service Policy outlines our commitment to addressing your needs promptly, efficiently, and professionally.

We offer multiple channels for customers to reach us, including:

• Email: contact@fempowermart.com
• Phone: +923360520025
• Social media handles

Our customer service team is available during the following business hours:

Monday – Friday: 9:00am-10:00pm

We strive to respond to all customer inquiries within 1 hour during business hours. Please note that response times may be longer during weekends and holidays. If you have questions about an order, please provide your order number for faster assistance. Our customer service team will assist you with:

• Order tracking
• Order modifications
• Order cancellations

For information on our returns and refunds policy, please refer to our dedicated Returns and Refunds Policy page on our website. If you have questions or encounter issues with our products, please reach out to our customer service team. We are here to assist with product information, troubleshooting, and warranty inquiries. Rest assured that any personal information you provide to us is protected according to our Privacy Policy. We are committed to maintaining the confidentiality and security of your data. We value your feedback and take customer complaints seriously. If you have suggestions for improvement or need to make a complaint, please contact our customer service team. We will work diligently to resolve any issues. We are dedicated to continually improving our customer service to better serve you. Your feedback and suggestions are invaluable in this process. Thank you for choosing Fempower Mart. We look forward to providing you with exceptional customer service and a seamless shopping experience.